Reference

How mychumbacard Handles Your Personal Information

This privacy policy tells you exactly what information we collect when you create an account, make a deposit via PayPal, Venmo, or Play+, and use our lobby — and what we do with it.

Data collection is transparentPayPal, Venmo, Play+ account contextYou control your data requestsState-law eligibility appliesContact us to update your info
mychumbacard How mychumbacard Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences through your browser settings at any time.

Account Security

Login activity is monitored for unusual patterns. If we detect a sign-in from an unfamiliar device or location, we'll prompt you to verify with a one-time code before access continues.

Data Retention Schedule

Active account data is kept while your account is open. After closure, we retain only what state and federal law requires, then delete the rest on a documented schedule.

Third-Party Payment Providers

PayPal, Venmo, and Play+ each operate under their own privacy frameworks. We share only the data those providers need to process your transaction — nothing beyond that.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Team online

Email Privacy Team

Send a data access, correction, or deletion request to our dedicated privacy inbox. We'll confirm receipt and respond within the timeframe required by applicable law.

Live Chat Support

Open the chat widget from your account dashboard to ask privacy questions in real time. Our support team can route account-data requests to the right team.

Account Settings Panel

Log in, head to Account Settings, and use the Privacy section to update your communication preferences, review linked payment methods, or initiate a data download.

Common Questions About Your Privacy Rights

Real questions we hear from people in New York and across the country about how their account data is handled. Short, direct answers — no legal runaround.

We collect your name, email, date of birth, and the payment method you connect — PayPal, Venmo, or Play+. We also gather device and session data automatically to secure your account.

Yes. Submit a data access request via email or through the Privacy section in Account Settings. We'll compile and deliver your data within the timeframe required by applicable law.

Close your account first, then send a deletion request to our privacy inbox. We'll remove data we're not legally required to retain and confirm once the deletion is complete.

We share data with payment processors like PayPal, Venmo, and Play+ only as needed to complete transactions. We do not sell your personal information to advertisers or data brokers.

Every marketing email includes an unsubscribe link. You can also turn off promotional communications directly in Account Settings under the Notifications tab — changes take effect right away.

Session cookies keep your login active. Analytics cookies help us understand lobby navigation. You can block or clear cookies through your browser settings; some features may behave differently if you do.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.